monkeybanana.ca

Refund Policy

Your monkey's banana is smelly. Can I send it back?
Please keep in mind that this site is intended for amusement - our monkeys like to make you smile. Unfortunately we can't control shipping, nor guarantee an intact arrival. And because monkeybananas are highly customized and perishable, we cannot accept any returns.


RETURN AND REFUND POLICY

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Unfortunately as all monkeybanana.ca products are customized to order and also perishable, no returns are acceptable, nor will any returned products be accepted or refunded.

We may, at our sole discretion, agree to a refund on orders placed but not yet processed, provided an email is sent to kevin@monkeybanana.ca. Partial refunds may also be provided, at our sole discretion, should customized products have been finalized but not yet shipped. In that case, the amount of refund will be limited to the shipping cost only.

Any refunds (if applicable) will be made through PayPal. Requests must be made without delay to kevin@monkeybanana.ca and must include your full name and email address, as well as the sales transaction ID.